Return and Exchange Policy
Kindly note that this policy is applicable for products that have been purchased on pfworkwear.com. If you purchase your products from a retailer, we invite you to contact them directly, as policies differ from one store to another.
Wrong size
If the product you ordered is the wrong size, you may return it to us for an exchange at no charge, within 30 days of purchase**.
For Canadian & US customers:
If the product you ordered is the incorrect size, you must return it to us for a free exchange within 30 days of purchase.
Items must be returned in new condition, in their original packaging, and accompanied by their labels and documentation. Any item that has been used cannot be returned or exchanged.
All you have to do is click on the button below and follow the steps.
For international customer (Exclude US and Canadian):
Simply contact our customer service by filling out the ticket form below.
Please note that in this case, you will need to arrange for the return of the product at your own expense. We recommend that you use a delivery service with tracking, as P&F Workwear will not be held liable if the products are lost. As soon we received your item to our warehouse, We will refund you or ship the replacement product free of charge.
Items must be returned in new condition, in their original packaging, and accompanied by their labels and documentation. Any item that has been used cannot be returned or exchanged.
* Please note that underwear and stockings are excluded from this policy and will not be refunded or exchanged.
Have you changed your mind?
If you have changed your mind or the product is not what you thought it was, you can return it to us for an exchange or refund.
Please note that in this case, you will need to arrange for the return of the product at your own expense. We recommend that you use a delivery service with tracking, as P&F Workwear will not be held liable if the products are lost. We will refund you as soon we received your item to our warehouse.
Items must be returned in new condition, in their original packaging and accompanied by their labels and documentation.
* Please note that underwear and stockings are excluded from this policy and will not be refunded or exchanged.
Warranty/Manufacturing defect
Warranty period specific to each product category
Any product with a manufacturing defect can be returned for exchange at no charge if you are within the warranty period.
- 90 days for boots, ankle boots and shoes;
- 30 days for work clothing;
- 30 days for accessories;
Simply contact our customer service by filling out the ticket form below.
It is important to give us a description of the problem encountered and to attach one or more photos to support your request and to indicate your order number in order to speed up the processing of your request.
P&F Workwear will be responsible for all shipping costs incurred. If a submitted defect is confirmed by customer service during the warranty period, we may offer you an exchange, repair service, or new replacement parts.
As soon as we receive your return, we will send you the replacement product free of charge within 3 business days of receipt.
* Please note that underwear and stockings are excluded from this policy and will not be refunded or exchanged. (I don't know if this applies to the warranty).