Return and exchange policy | Canadian and U.S. customers
Please note that this policy applies to products purchased on pilotetfilles.com or pfworkwear.com If you purchase your products from a retailer, we invite you to contact them directly, as policies differ from store to store.
Wrong size? - No problem, we'll exchange them for you.
If the product you have ordered is the wrong size, you must return it to us for a free exchange within 30 days of purchase. We've set up an automated process that makes it easy for you to create your return label and order the replacement size.
Items must be returned in new condition, in their original packaging and accompanied by their labels and documentation. Any item that has been used cannot be returned or exchanged.
Just click on the button below and follow the steps.
Have you changed your mind?
If you've changed your mind or the product isn't what you think it is, we've set up an automated process that makes it easy for you to create your return label and get your money back.e've set up an automated process that makes it easy for you to create your return label and get your money back. Please note that for returns without exchange, there is a restocking fee of 15% of the purchase value to cover shipping and handling costs.
Items must be returned in new condition, in their original packaging and accompanied by their labels and documentation. Any item that has been used cannot be returned or exchanged.
* Please note that underwear and stockings are excluded from this policy and will not be refunded or exchanged.
Simply click on the button below and follow the steps. selecting the "Return without exchange" option.